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‘Don’t let your guard down’: Collingwood OPP says stay vigilant as scammers increase activity during COVID-19

Whether it’s telephone messages claiming to represent the CRA or a young person claiming to be a grandchild, fraudsters are continuing to try and scam people out of their money.

“This is still happening,” said OPP Cons. Martin Hachey. “Even though COVID has happened and a lot of things have changed, this hasn’t changed. Be aware, don’t let your guard down.”

Hachey said there are a host of scams ongoing that have fraudsters looking for victims.

The Prize Scam is one, where a prize has been won however ‘fees’ need to be paid for administration, shipping or for brokerage purposes. 

The Canada Revenue Agency (CRA) scam is another, where a caller advises the intended victim that they owe taxes to the CRA and must pay immediately via gift cards or cryptocurrency or face jail time.

The Tech Support scam sees the victim receive a warning that a virus has infected their computer and the scammer needs access to fix the problem. Then, they hack the computer, encrypt the hard drive and demand money, before releasing the files.

The Emergency or Grand Parent Scam sees the fraudster claiming to be a loved one who needs money to help them as they were involved in a crash, have been arrested, or need to return from a foreign country. 

Also, a romance scam recently saw a .

Hachey said residents should never give out personal information of any kind, including banking information, credit-card numbers or social-insurance numbers.

“They are very good at what they do,” he said. “Everything is a lie and that’s where tracking it is very difficult.”

The Canadian Anti-Fraud centre said the pandemic has led to more activity among scammers.

“Many Canadians are spending more time at home,” said Lisanne Roy Beauchamp, operations supervisor for the Canadian Anti-Fraud Centre. “As a result, fraudsters have upped their attempts to contact potential victims by phone and online. A correlation can be made between Covid-19 frauds and overall reporting to date in 2020; however, we have noted peaks and valleys in reporting over the past five years.”

Orillia woman’s car gets towed to impound lot after getting stuck in Hwy. 400 ditch

An Orillia woman did get help after getting stuck in a snowy ditch on Hwy. 400 in Severn Township Dec. 3.

Unfortunately, the tow truck ended up taking her vehicle to the impound lot after she was arrested for impaired operation of a vehicle.

At 10:45 p.m., a Southern Georgian Bay OPP officer stopped after noticing other motorists had pulled over to try to help the woman stuck in the snowdrift.

She was still behind the wheel when the officer spoke with her and allegedly smelled alcohol.

The 33-year-old driver was arrested and taken back to a police station for further breath samples.

She was also charged with having open alcohol in a vehicle under the Liquor License Act.

Her licence was suspended for 90 days and vehicle was towed and impounded for a week.

She has a Dec. 17 court date in Midland.


What’s going on here? Orillia throws the switch on new technology

Orillia’s network of street lights is undergoing an energy-saving upgrade as crews replace the existing fixtures with LED technology.

JUST THE FACTS:

–  Upgrading about 3,300 street-light fixtures with LED technology and smart-lighting controls is anticipated to reduce Orillia’s greenhouse gas emissions by 70 metric tons.

–  Seventy metric tons is equivalent to the amount of greenhouse gases stored in 80 acres of forest, or the energy required to charge nearly nine million cellphones.

–  Including smart-lighting controls will allow the municipality’s street-light network to be monitored remotely to determine outages, as well as allowing for dimming of fixtures and adjustment of lighting levels.

–  These features can help reduce energy, maintenance costs and light pollution, according to the city.

–  The LED street-light update and smart-lighting controls project was approved as part of the city’s 2020 capital budget at a cost of $2.4 million.

–  Equipping the system with smart-lighting controls will ensure Orillia’s lights can adapt to any future technological advancements.

–  Savings realized through the updated technology are expected to pay for the investment within six years.


$1-million fundraising effort is for the birds — and humans: Orillia area’s Couchiching Conservancy

A $1-million investment in a globally-important habitat will pay 10 times that in annual benefits to Mother Earth, according to an area conservation group partnering in the effort to purchase the property.

“We are working very hard with our partners to create wildlife corridors throughout the Lake Couchiching region to build natural resiliency in the face of a changing climate,” said Mark Bisset, executive director of the Couchiching Conservancy. “This property is an essential piece of that puzzle.”

The non-profit land trust is working with the Nature Conservancy of Canada to purchase the Cedarhurst Alvar property, a 551-hectare site located 35 kilometres northeast of Orillia.

It is home to some of Ontario’s most significant natural habitat, including forests, wetlands and grasslands that serve as sponges during spring run-off and major storms.

Protecting the property as a conservation reserve will provide $10 million a year in what the conservancies refer to as “ecosystem goods and services.”

These include carbon storage, the removal of air pollution and flood-water storage — vital functions in the age of climate change, the groups say.

“Doing conservation at this size and scale is incredibly important in today’s changing world,” said Kristyn Ferguson, program director, large landscapes Ontario Region, Nature Conservancy of Canada.

Alvars are naturally open habitats characterized by either a thin covering of soil or no soil, over a base of limestone or dolostone bedrock. They exist in just a handful of locations across the globe.

The two conservation organizations need to raise $1 million by spring 2021 to protect the area property for the long term, noting it has faced development pressures in the past.

The site is home to a diversity of grassland birds, including grasshopper sparrow, bobolink, eastern meadowlark and upland sandpiper.

“There are hundreds of species using its wetlands, forests, grasslands and globally rare alvars,” Ferguson added.

Once protected, the property will help form a conservation corridor between Carden Alvar Provincial Park to the south and existing conservation lands that extend north to Queen Elizabeth II Wildlands Provincial Park.

For information on how to contribute, go to .

‘I’m running out of ammunition.’ Peel’s medical officer of health looks at more curbs as region faces Ontario’s scariest COVID numbers

Peel’s medical officer of health is “running out of ammunition” to control the epidemic in his region and warns of further restrictions if the curve doesn’t begin to bend.

Dr. Lawrence Loh said additional “closures or curtailments” to reduce person-to-person interactions are being considered and may be implemented in the coming days if Peel’s daily COVID-19 cases remain the same or continue to rise.

The warning comes as Peel region reports a COVID-19 test positivity rate of 11.8 per cent — by far the highest in the province and more than double the provincial rate.

“We’re running out of time,” Loh told the Star. “I’m running out of ammunition.”

In the last two weeks, Loh has beyond provincial controls, including a ban on wedding receptions and social gatherings in businesses like banquet halls, and that could see employers face fines of $5,000 per day for not co-operating with outbreak investigations.

He has also repeatedly urged Peel residents to only leave home for essential reasons and to not socialize with anyone outside their household.

Yet the , putting hospitals, long-term-care homes and other vulnerable populations at risk, Loh said.

“We need people to hunker down over the next two to four weeks to cut down on the number of interactions,” he said. “But at a local level, I’m running out of ways to manage a decrease in the number of interactions in my community.”

Premier Doug Ford on Wednesday can be expected Friday for Peel, Toronto and York, saying “the virus is spreading at an alarming rate in these areas.”

Mississauga Mayor Bonnie Crombie echoed Loh’s concerns at a Wednesday press conference and also hinted at further public health measures, saying Peel is facing a “sobering reality” with widespread COVID-19 transmission where “the virus is controlling us.”

Crombie said Mississauga’s current test positivity rate shows nearly eight per cent of COVID-19 test are coming back positive. She also pointed to a rise in COVID-19 hospitalizations in Peel and the growing number of outbreaks in congregate settings as among her top concerns.

Peel currently has 11 long-term-care homes, five retirement homes and four group homes in outbreak, Crombie said. One long-term-care home currently has more than 90 residents and 60 staff who have tested positive for the virus, she said.

At Trillium Health Partners, the two-hospital system is nearing capacity and is caring for 42 patients with suspected COVID-19 and 60 confirmed COVID-positive patients, 12 of whom are in intensive care, she said.

“That’s 114 rooms being used for just COVID,” she said, adding that staff are preparing for more cases, and that while elective surgeries have not yet been cancelled that prospect is “a growing concern.”

Crombie called the situation at William Osler Health System, which includes Brampton Civic Hospital, “even more dire,” saying the hospital is in gridlock with a total of 120 patients who are COVID-positive or who are awaiting COVID tests.

Osler president and CEO Dr. Naveed Mohammad said the hospital system is facing less pressure this week after starting on Nov. 6, and postponing some elective outpatient surgeries at its Peel Memorial Centre for Integrated Health and Wellness.

“We are holding our head above water but we’ve had to manage and move things around on a day-by-day basis,” he said. He added that he shares Loh’s concern about Peel’s local epidemic and supports Peel Public Health’s recent additional measures and restrictions.

Mohammad said the recent small drop in COVID-19 cases in Peel might be related to the three-day closure of one of Brampton’s busiest testing centres after it was damaged in a weekend windstorm. The centre, which reopened Wednesday, typically processes more than 600 tests a day, with a recent test positivity rate of 19.8 per cent.

“Even though we transferred some people to Peel Memorial (to be tested), some of the lower case numbers in the last couple days may have been the result of that testing centre’s temporary closure. My fear is that because we were hampered for the last three or four days, cases may have been artificially low.”

At a Wednesday morning press conference, Loh said there are nearly 2,000 active COVID-19 cases in Brampton, with the city adding 200 new cases a day.

“This deeply concerns me. If even 10 per cent of those individuals require hospitalization our hospitals will continue to be challenged.”

On Friday, Peel Public Health abandoned some aspects of its contact tracing after facing a growing backlog of new cases, Loh said. Since mid-October, shore up its tracing but even that wasn’t enough to keep up, he said.

The new streamlined process, which focuses on high-risk exposures and asks some people to notify their own close contacts, is reaching people with new COVID-19 infections more quickly and has cut the backlog by 30 per cent, Loh said.

Colin Furness, an infection-control epidemiologist at the University of Toronto, said Peel creates the perfect storm for COVID-19 with its high proportion of large households, and some areas of the region densely populated with essential workers.

“It is not about local public health leadership and it’s not about residents not caring,” he said. “We knew by May where COVID spreads and how COVID spreads. We could have, as a province, taken steps with increased mobile testing and community engagement, and the province didn’t.”

Furness suggested it might be time for Peel to ask the federal government for more supports, beyond the voluntary it committed to earlier this month, rather than wait for provincial help.

Loh said he wrote a letter two weeks ago to Ontario’s chief medical officer of health, Dr. David Williams, to highlight that paid sick leave “would be a significant assistance to reducing transmission” in Peel region.

The Greater Toronto and Hamilton Area mayors and chairs on Tuesday said more supports are needed to ensure workers without sick-pay benefits can be tested for COVID-19 without fear of losing income.

Crombie on Wednesday told reporters that Peel has had 116 workplace outbreaks since September and currently has 80 active workplace investigations. Crombie said she is calling on all levels of government and all private sector leaders to come together to “find a way to give workers confidence so that they won’t be penalized for getting tested, getting sick or self-isolating to stop the spread of COVID-19.”

With files from Ed Tubb

Megan Ogilvie is a Toronto-based health reporter for the Star. Follow her on Twitter:

COVID-19 outbreak declared in unit at Beeton’s Simcoe Manor

Another COVID-19 outbreak has been declared at Simcoe Manor in Beeton.

The County of Simcoe-run facility had just ended its — the largest such cluster of cases at an institutional facility in the Simcoe-Muskoka region during the pandemic — on Nov. 26.

Now, the Essa unit at the home has been placed under outbreak protocols, after one staff member tested positive during routine swabbing on Nov. 25.

“The staff member was asymptomatic and is believed to have contracted the virus in the community,” a statement on the county website says. “This employee tested negative for COVID-19 the week prior through our mandatory testing. This is disappointing news after declaring the outbreak over last week; however, we are pleased that this case was detected early.”

Between tests, the employee was cohorted to the unit, passed daily screening and was adhering to infection control and personal-protective equipment protocols within the home. The employee was retested on Nov. 28 and results are pending.

While staff have implemented enhanced monitoring, all other care units remain out of quarantine.

The previous outbreak had affected 75 residents and employees at the facility. Ten residents died after testing positive for the virus.

Meanwhile, there are another 38 COVID-19 cases in the Simcoe-Muskoka region today.

The Simcoe Muskoka District Health Unit reported the number on its website Dec. 1. That brings the total tally of incidents since the start of the pandemic to 2,150, including 267 known active ones.

Of today’s cases, Barrie and Bradford each reported eight. New Tecumseth (six), Orillia (four), Essa (three), Innisfil (two) and Gravenhurst, Oro-Medonte, Ramara, Severn and Wasaga Beach (one each) are also included. Details are pending in two incidents.

Three people 17 years of age or under — one each in Barrie, Bradford and Innisfil — made today’s list. Everyone else is between 18 and 79 years old.

An 18- to 34-year-old Orillia woman is connected to a congregate site outbreak; a 35- to 44-year-old Ramara woman contracted the virus during an institutional outbreak outside the health unit’s jurisdiction. Sources of infection otherwise range from “close contact” and “community-acquired” to “under investigation.”

So far during the pandemic, 1,819 people have successfully recovered. But there are 13 currently in hospital.

And 52 have died, including 34 in long-term-care and retirement facilities.

Simcoe Manor is the only long-term-care or retirement facility in the region with an outbreak right now.

Schools operating under outbreak protocols are Angus’s Nottawasaga Pines Secondary and Barrie’s St. Joan of Arc Catholic High, Willow Landing Elementary and Warnica Public.

This week, there have been 131 new cases recorded. There were 185 during all of last week and a record-setting 200 the week prior.

For more on the local effect of COVID-19, visit

Emergency road closure in Barrie today

Warning to motorists, there is an emergency road closure on Doris Drive in Barrie.

The city’s operations branch requires a full closure of the road to undertake emergency water main repair on Doris Drive between Ridgeway Avenue and Highcroft Road today (Friday, Nov. 27) from 9 a.m. to approximately 5 p.m. 

Detour route: access the west end of Doris Drive via Ridgeway Avenue. Access the east end of Doris Drive via Highcroft Road.

‘Our lives are ruined’: Canada invited them as permanent residents — then COVID-19 slammed the door shut

With permanent residence visas in hand, they sold their houses, quit their jobs and even shipped some of their belongings to their new homes in Canada.

Then hit, closing international borders and leaving them high and dry — without a home, job or path to restoring their stalled immigration dreams.

While the federal government is striving to restart an immigration system halted by the coronavirus pandemic and to make up for its 2020 shortfall, tens of thousands of would-be newcomers who have the visas to settle here permanently are being kept outside Canada. Some of their visas have now expired.

It’s a situation that has left many hurt, frustrated and worried for their future.

The teacher and the massage therapist

Belarussian Fatima Camara and her husband quit their jobs, sold their home and pulled their five kids out of school after they got their confirmation of permanent residence and visas stamped on their passports in late March.

They found a realtor and rented a place where they could quarantine for a month in Dieppe, N.B. They sent their bikes, shoes and clothes in aniticipation of the life-changing move from Minsk.

Today, they have no idea where those shipments went, because they weren’t there to pick them up.

“We stay in Belarus without a home, jobs and are absolutely hopeless,” said the French and English teacher and part-time massage therapist, whose family’s permanent residence visa is expiring in December.

“Our immigration plan and our lives are ruined.”

Since mid-March, Ottawa has imposed strict travel restrictions against foreign nationals, including holders of permanent resident visas who have yet to be admitted into the country. It had planned to welcome 340,000 newcomers this year, a target that’s expected to fall short by 40 per cent.

Currently, Canada only allows entry to those who have a permanent resident visa issued before March 18 to settle here permanently. A border officer will still ask questions about their reasons for coming now and ensure self-isolation rules are being respected.

Those with their visas stamped after that date, such as Camara, need to apply for an authorization to travel before they can board a flight, unless they are living in and coming from the United States.

Would-be immigrants with expired visas are asked not to contact the immigration department until they are ready to travel. Only in July, did officials introduce a webform for expired visa-holders to apply for an authorization letter and be assessed by a list of criteria, including whether they have compelling reason to travel to Canada now.

According to an immigration department spokesperson, 15,786 applicants who received their visas before March 19 have had their documents expire as of the end of October. About 2,700 principal applicants filled out the webform and more than 120 received authorization.

The accountant

Prashant Gupta of India received his visa in January and had booked a flight for March 18 before postponing the trip. Since then, he twice tried unsuccessfully to board a flight in May to get here before his visa expired in June, despite Ottawa’s policy to exempt those who got their visa before that date. (Both Canada-bound flights were repatriation flights, restricted to Canadian citizens and already landed permanent residents.)

After months of waiting, the chartered accountant from Kolkata was thrilled to get an authorization letter from the Canadian government on Nov. 6. But he was again refused boarding, this time because Air India would not recognize the expired visa, despite the authorization document.

“I was offloaded at the last moment and not allowed to enter the aircraft. I have asked the Canadian embassy for help, but have yet to receive a response. There was another girl who suffered the same fate,” noted Gupta, who had a job offer in Toronto for a position in financial acquisition that’s no longer valid since he couldn’t make it to Canada.

“This has really broken me. The economy is bad. I can’t go back to my previous job. I have no income. My life has just stopped and stalled.”

The nurse

Registered nurse Katie Hilton, who had previously worked in British Columbia for two years, said she and her husband, Rich, a broadcast journalist, invested three years of their life and more than $10,000 in the immigration process.

They went through and paid for the required English language test, medicals, police clearance, education credential assessement and her licensing registration before she, as the principal applicant, was selected by the Alberta government in 2019 through a provincial immigration stream based on her skills.

Hilton already has a job lined up as part of a new COVID-19 service for the Indigenous community just north of Cochrane, but she needs to arrive and complete her quarantine before the end of November.

“While I completely understand the borders being closed to the vast majority of people at the moment, I can’t understand why those in essential roles aren’t being fast-tracked, especially over the autumn and winter period, when we know there will be a surge in COVID cases,” said Hilton, who received her visa in late October.

She became even more frustrated this week when she was issued the authorization letter, but told her 10-year-old son, Benjamin, does not meet the exemption requirement.

“I’m honestly speechless at how ridiculous these rules are. What kind of government separates a mother and child?” asked Hilton.

“I’m now having to choose between either using the exemption letter but leaving my child in the U.K, having to rely on my elderly parents to help with child care and potentially exposing them to the virus for which I’d never forgive myself … or stay in the U.K. to be with my child and lose my job.”

The cyber security worker

Fadi Ghaoui, who quit his job in cyber security in Saudi Arabia and moved back to Lebanon in April for the move to Canada, said many would-be newcomers have had their lives put on hold and it has taken a heavy financial toll on them. After they quit their jobs, they must now dip into the settlement fund they’d set aside.

“I have used 30 per cent of my savings intended for our new life in Canada just to survive in Lebanon,” said Ghaoui, who received his family’s permanent resident visas on Jan. 7 and had booked their flight for May, two weeks before the visas expired on June 6. They couldn’t leave because his country was in lockdown.

At the end of June, he got an email from the Canadian visa post in London that his permanent residence application was under review to see if anything would need to be updated, such as a new medical clearance before another visa would be issued.

His family was among the survivors of the Aug. 4 explosion that levelled the Beirut port, killing more than 200 people and injuring 6,500. They were three kilometres away, witnessing the flattening of the site when it happened.

Despite the Canadian government’s special program to speed up immigration applications for blast victims in the area, the family has yet to hear an update to their application.

“I do not have a house anymore. I do not have a job anymore. There is no security in my country. The economic situation is bad. We feel so insecure. I fear for our future,” said Ghaoui, who, along with his wife and daughter, is staying with his parents.

“We are barely surviving here. We are stuck. Should we rent a house? Should we unpack all our bags again? Leave for the Gulf? Or just wait for Canada immigration’s response? Being in limbo is the worst.”

Nicholas Keung is a Toronto-based reporter covering immigration for the Star. Follow him on Twitter:

‘A smart investment’: Barrie Public Library, residents make pitch for new ‘boutique’ Holly branch

The Barrie Public Library is preparing to branch out into the city’s southwest corner. 

Library officials made their case for an expansion into the Holly community during a council meeting Nov. 9. Under the proposal, the library would open a roughly 4,500-square-foot “boutique” branch in a strip mall near the Mapleton Avenue and Essa Road intersection. Lease negotiations are in an early stage, but the site could open in early summer 2021.

The mall is owned by SmartCentres and is home to a , among other high-profile tenants.

“The pandemic may have postponed our original request for a community library in this neighbourhood, but it hasn’t diminished the need,” library CEO Lauren Jessop said. “Libraries continue to be a smart investment that strengthen community connections. We’re known for being creative and flexible, but think of what more we could do if we had a dedicated community space. As we recover from the pandemic, a library could really help build the social structure for a stronger Holly.”

The library currently operates branches in the downtown and Painswick areas. However, Holly is expected to see substantial growth within the next few years, with at least 12 possible developments on the city’s radar, she said.

This site would cost about $1.12 million to renovate, about a “fraction” of the construction costs for the Painswick branch a few years ago, and there is potential to expand eventually, library board chair Austin Mitchell said.

“Council has a real opportunity to take advantage of a great space for lease in a busy, walkable area in the heart of the Holly neighbourhood,” he said. “The library has worked hard to find efficiencies and scale back this project to provide a great service at a reasonable price.”

Operating costs would be roughly $850,000 annually.

Jessop said more than 900 people expressed support for a Holly library during public consultation in 2019. The site would likely be utilized most often by families and children.

COVID-19 has highlighted “inequalities” within the city — some residents simply don’t have access to reliable work and educational resources without the library, she said.

This new space would be flexible in design, with easy-to-move bookshelves and furniture, laptops instead of rows of desktop computers, outdoor space behind the building and an item courier service between branches.

“You have really adapted to the restrictions put upon you by COVID-19,” Coun. Natalie Harris said. “The library kind of reinvented (itself). It’s a great location. The kids can go to the library (and) you can go grocery shopping. It’s definitely needed.”

Funding for the proposed branch will be discussed during the city’s upcoming 2021 budget deliberations.

“Whatever our assumptions around the interest of our residents in a facility or service, we’re often surprised by how many people use it,” Mayor Jeff Lehman said. “We know there’s interest. The physical space creates more demand.”

‘I didn’t feel right’: This 80-year-old Toronto shelter resident thought she was losing her mind. Turns out, she had COVID-19 — with none of the typical symptoms

Mary Moore never felt the typical symptoms of COVID-19.

The 80-year-old resident of Toronto’s shelter system never came down with a fever, never felt her chest tighten or a cough tickle her throat. Despite sharing a room at an Etobicoke women’s shelter with three others, and despite the risk of her age, she hadn’t been scared of contracting the virus — reasoning that her only real exposure to the outside world was walking regularly, about a mile away then back.

But then, last month, she got sick — and fast. At first, it was hard to pinpoint precisely what was wrong.

“You know when you feel there’s something just not right?” Moore said. She asked staff to help her get to a nearby hospital. Then things started to deteriorate.

“I can remember being in the ambulance outside, and vaguely remember being in the emergency room,” Moore recalled.

A test confirmed that she’d contracted COVID-19. But for the next few weeks, as she battled the virus in hospital, her primary symptom still wasn’t one that she recognized from warnings. She was hallucinating — imagining small animals in her hospital room, or that she’d been discharged, and was sitting down to a meal in Toronto’s Chinatown neighbourhood.

That kind of delirium is one of the atypical ways that COVID-19 can show up, particularly in older adults, said Toronto geriatrician Dr. Nathan Stall. But because it doesn’t look like a typical case, it’s also the kind of situation where the virus can go undetected.

In Stall’s view, Moore’s case is evidence that the bar for older adults to get tested for COVID-19 should be “extremely low” as cases have risen this fall.

The risks are particularly high in the shelter system as a congregate environment that caters to vulnerable populations, he said. Symptoms like Moore’s may end up incorrectly attributed to other causes that show up more regularly among shelter users — addictions, mental illness or even dementia, he added.

That Moore’s case could have slipped through the cracks isn’t lost on her. “If I hadn’t gone to the hospital that day, God knows how long I would have been walking around with it,” she said.

Unknown to her, one of her roommates would later test positive for the virus as well, without showing any symptoms — prompting a Toronto shelter worker to call for broader-scale testing.

The most recent screening tool from Toronto’s Shelter, Support and Housing Administration asks staff to check if their adult clients have a fever; any new or worsening symptoms including a cough, difficulty breathing, sore throat, difficulty swallowing, runny nose, lost sense of taste or smell, nausea, vomiting or diarrhea; or fatigue, increased falls, chills or headaches.

The document includes a link to a longer , which includes delirium unrelated to “known causes or conditions” including alcohol withdrawal or other substance uses. But Dr. Stefan Baral, a physician with Toronto’s Inner City Health Associates, said they’ve been trying to stress that any unexplained change in a person is worth flagging.

That’s where shelter workers’ familiarity with their clients can play a major role, Baral said — and where assessing unfamiliar clients can present a challenge.

Anyone with atypical symptoms would be connected to “clinical partners,” said shelter system director Gord Tanner.

But street nurse Cathy Crowe worries about the task being assigned to shelter staff: “We know that shelter workers are swamped, so how much attention can really be paid properly to screening?”

Back in the hospital, Moore struggled to come to terms with her diagnosis. It didn’t seem to sink in, because she didn’t feel physically ill.

“I kept saying ‘No, there’s nothing wrong, there’s nothing wrong,’” she said.

The worst part of the experience was feeling like she was losing her mind. She was scared, but said the hospital nurses were attentive, and gently pointed out when she veered into hallucinations.

“’Honey, there’s nobody there. You’re talking and getting your own answers,’” she recalls one saying.

She tried not to panic or consider the grimmest outcomes, fearing it would make things worse.

Stall, who didn’t treat Moore, said auditory or visual hallucinations are consistent with delirium. Earlier in the pandemic, he and his colleagues at Mount Sinai hospital wrote a case report about an 83-year-old, who arrived in the emergency department after a fall at home.

The woman’s only complaint was a vague sense of dizziness. She was deemed a low risk for COVID-19 at triage, but diagnostic tests later revealed she was infected.

Atypical presentation of illness is actually common in older adults, the doctors wrote — with symptoms like falls, functional decline or delirium. For that reason, like Baral, Stall stressed that any change from a person’s baseline health should be cause for alarm, especially with seniors.

After being discharged from hospital, Moore spent several days at an isolation site for people with no fixed address. While she was lonely — “you have nobody to talk to, maybe your own walker or your walls,” she said — she had a comfortable bed, a TV and her own washroom.

Now back at the shelter, she’s urging more understanding about the different ways a COVID-19 infection can show up.

“Don’t take something for granted. If you think you have a sick stomach, or something like that, get it looked after right away, because there are different ways of feeling it,” she said.

“To me, I didn’t feel right. And after that, everything is a blur.”

Victoria Gibson is a Toronto-based reporter for the Star covering affordable housing. Her reporting is funded by the Canadian government through its Local Journalism Initiative. Reach her via email: